Dropped calls and poor voice quality can quickly bring business productivity to a halt. But faulty communications systems also have severe long-term effects, degrading a company’s reputation and challenging the bottom line. To keep both employees and clients connected and productive, enterprises require high-functioning unified communications & collaboration (UCC) systems. But often, UCC performance monitoring ends soon after installation or only in a crisis, and quality issues, going unaddressed and unnoticed, escalate into critical situations. For strong client relationships and continued employee happiness, a 24/7 UCC monitoring system is essential. [...]
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So far TetraVX has created 34 blog entries.
When enterprises pursue cloud-based unified communication and collaboration (UCC) solutions, security protocol can take a backseat to things like timelines, change management and infrastructure concerns. But in 2019, it’s time for security and technology to go hand-in-hand. While cloud-based UCC solutions make collaboration and streamlined operations both possible and easy, they often leave enterprise decision makers with unanswered questions regarding the security of their data. With little insight on which security questions to ask the provider, security becomes a second thought during pre-sales conversations. But this oversight is dangerous — [...]
Kara Longo Korte, director of product management, honored with Bronze for Female Executive of the Year CHICAGO (November 19, 2018) -- TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, is proud to announce that Kara Longo Korte, director of product management, was awarded Bronze in the Female Executive of the Year--Business Products category at this year’s Stevie Awards. TetraVX strives to support women leaders in the tech industry, a goal which Longo Korte’s win brings to fruition. All winners were honored on [...]
Demand for real-time communications and collaboration solutions is at an all-time high as organizations seek to increase employee productivity and responsiveness across both office and remote workforces. Expected to reach $143.49 billion by 2024, the unified communications (UC) market is packed with an assortment of tools to meet a variety of collaboration needs. From interactive video conferencing to instant messaging, UC solutions are designed to help businesses optimize workplace productivity and simplify internal communications. But in a competitive and noisy market, selling UC solutions effectively has proven difficult for channel [...]
With the unified communication as a service (UCaaS) market expected to grow to $28.69 billion by 2021, consultants, value-added resellers (VARs), master agencies, and managed service providers (MSPs) will need to stock the right unified communications and collaborations (UCC) products to meet the needs of their evolving customers. Selecting the right UCC provider is crucial to successfully capture a piece of the UCaaS pie. Identifying which UCC provider fits best starts with understanding how they align with the partner's business goals. Before committing to just any provider, partners should ask [...]
Throughout the 3 days of ICMI Contact Center Demo, thousands of customer service and contact center professionals will come together to share ideas, best practices, and strategies with the goal of improving operational efficiencies and customer service within their organizations. Attendees will have the chance to attend half-day hands-on workshops, exclusive tours of local contact centers and organizations that exemplify customer experience excellence, 60-minute main sessions, panel discussions, case studies, and inspiring keynote presentations. This year, ICMI launched the First Annual ICMI Movers and Shakers list, highlighting emerging leaders and [...]
CHICAGO– September 24, 2018 – TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, is proud to announce its nVX solution integration with Five9 (Nasdaq: FIVN), a leading provider of cloud contact center software, to better support enterprise users. The powerful integration between TetraVX and Five9 provides enterprises with a complete cloud communications platform across the enterprise, resulting in a seamless experience for employees, agents, and customers. Contact center agents can collaborate with knowledge workers using common address directories, synchronized availability, call states, [...]
How Global Organizations Leverage Unified Communication and Collaboration Solutions to Streamline Internal Operations
As business operations expand globally, organizations need to upgrade their internal communication and collaboration solutions to support rapid growth. To accommodate new business needs, global organizations frequently tack on new tools as needed. But juggling multiple, disparate tools can quickly overwhelm employees and create internal frustration. In fact, a recent survey revealed one-third of employees are so stressed out by poor workplace communication that they are ready to quit their jobs. Additional research shows workers may even resist using more than one collaboration service because they’re annoyed about having to [...]
TetraVX expands product suite with addition of Alertpro365 and added professional services offerings
CHICAGO– September 17, 2018 – TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, announced today its acquisition of Co-Mergent, a leader in Microsoft Intelligent Communications Management and Monitoring services. The acquisition will strengthen TetraVX’s existing product suite by adding AlertPro365, Co-Mergent’s enterprise-class monitoring and analytics platform built for cloud-based Microsoft solutions like TetraVX’s sVX, Skype for Business Online, and Teams. In addition to the expanded expertise around Microsoft products and services, TetraVX will also strengthen its Nectar Professional Service offerings thanks to [...]
By Peter Milligan, Sr. Product Marketing Manager, Five9 Have you ever called a customer support line, waited forever to talk to an agent and no one ever answers? Or you finally get through to someone who seems entirely lost when it comes to your question and has to put you on never-ending hold to find the answer? Well, this experience rang true for too many of the Association of Mature American Citizens (AMAC) members. AMAC focuses on protecting the interests of America’s seniors. It’s vital that members of the organization [...]