CHICAGO (June 18, 2019) — TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, has been named one of Chicago’s Best and Brightest Companies to Work For® by the National Association for Business Resources. TetraVX strives to support their employees through stellar employee benefits and engaging educational and development initiatives, a goal which the award reaffirms. The business organization will honor winners on Monday, September 16 at the Renaissance Chicago Downtown Hotel during the Inaugural Best and Brightest National Summit. The list of winners represent a [...]
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So far TetraVX has created 37 blog entries.
Since its initial announcement in March of 2017, Microsoft Teams has presented the collaboration question of the century. To move or not to move to Teams. Over the last two years, Microsoft and UC providers alike have gathered a better understanding of what the future holds for unified communications and collaboration (UCC), and with that have determined the role Microsoft Teams can and will play. However, you still need to ask yourself the question, "Is Microsoft Teams the right fit for us?" It may not be. Each organization is unique [...]
Last year we launched, this year we learned. In March, the TetraVX team had the pleasure of joining over 6,400 other attendees and 200 exhibitors at the largest ever attended Enterprise Connect. Through conversations and event keynotes, our team spent the week in Orlando catching up on emerging trends in the unified communications & collaboration (UCC) space. But beyond the record attendance and the valuable conversations we were able to be a part of in our booth, we were particularly impressed by the themes we saw this year at Enterprise [...]
Dropped calls and poor voice quality can quickly bring business productivity to a halt. But faulty communications systems also have severe long-term effects, degrading a company’s reputation and challenging the bottom line. To keep both employees and clients connected and productive, enterprises require high-functioning unified communications & collaboration (UCC) systems. But often, UCC performance monitoring ends soon after installation or only in a crisis, and quality issues, going unaddressed and unnoticed, escalate into critical situations. For strong client relationships and continued employee happiness, a 24/7 UCC monitoring system is essential. [...]
When enterprises pursue cloud-based unified communication and collaboration (UCC) solutions, security protocol can take a backseat to things like timelines, change management and infrastructure concerns. But in 2019, it’s time for security and technology to go hand-in-hand. While cloud-based UCC solutions make collaboration and streamlined operations both possible and easy, they often leave enterprise decision makers with unanswered questions regarding the security of their data. With little insight on which security questions to ask the provider, security becomes a second thought during pre-sales conversations. But this oversight is dangerous — [...]
Kara Longo Korte, director of product management, honored with Bronze for Female Executive of the Year CHICAGO (November 19, 2018) -- TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, is proud to announce that Kara Longo Korte, director of product management, was awarded Bronze in the Female Executive of the Year--Business Products category at this year’s Stevie Awards. TetraVX strives to support women leaders in the tech industry, a goal which Longo Korte’s win brings to fruition. All winners were honored on [...]
Demand for real-time communications and collaboration solutions is at an all-time high as organizations seek to increase employee productivity and responsiveness across both office and remote workforces. Expected to reach $143.49 billion by 2024, the unified communications (UC) market is packed with an assortment of tools to meet a variety of collaboration needs. From interactive video conferencing to instant messaging, UC solutions are designed to help businesses optimize workplace productivity and simplify internal communications. But in a competitive and noisy market, selling UC solutions effectively has proven difficult for channel [...]
With the unified communication as a service (UCaaS) market expected to grow to $28.69 billion by 2021, consultants, value-added resellers (VARs), master agencies, and managed service providers (MSPs) will need to stock the right unified communications and collaborations (UCC) products to meet the needs of their evolving customers. Selecting the right UCC provider is crucial to successfully capture a piece of the UCaaS pie. Identifying which UCC provider fits best starts with understanding how they align with the partner's business goals. Before committing to just any provider, partners should ask [...]
Throughout the 3 days of ICMI Contact Center Demo, thousands of customer service and contact center professionals will come together to share ideas, best practices, and strategies with the goal of improving operational efficiencies and customer service within their organizations. Attendees will have the chance to attend half-day hands-on workshops, exclusive tours of local contact centers and organizations that exemplify customer experience excellence, 60-minute main sessions, panel discussions, case studies, and inspiring keynote presentations. This year, ICMI launched the First Annual ICMI Movers and Shakers list, highlighting emerging leaders and [...]
CHICAGO– September 24, 2018 – TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, is proud to announce its nVX solution integration with Five9 (Nasdaq: FIVN), a leading provider of cloud contact center software, to better support enterprise users. The powerful integration between TetraVX and Five9 provides enterprises with a complete cloud communications platform across the enterprise, resulting in a seamless experience for employees, agents, and customers. Contact center agents can collaborate with knowledge workers using common address directories, synchronized availability, call states, [...]