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So far TetraVX has created 29 blog entries.

Sean Kendall, Director of Customer Experience, Joins the List of 2018 ICMI Movers & Shakers

Throughout the 3 days of ICMI Contact Center Demo, thousands of customer service and contact center professionals will come together to share ideas, best practices, and strategies with the goal of improving operational efficiencies and customer service within their organizations. Attendees will have the chance to attend half-day hands-on workshops, exclusive tours of local contact centers and organizations that exemplify customer experience excellence, 60-minute main sessions, panel discussions, case studies, and inspiring keynote presentations. This year, ICMI launched the First Annual ICMI Movers and Shakers list, highlighting emerging leaders and [...]

Sean Kendall, Director of Customer Experience, Joins the List of 2018 ICMI Movers & Shakers 2018-10-09T10:17:59+00:00

TetraVX and Five9 grow strategic partnership with integration of solutions

CHICAGO– September 24, 2018 – TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, is proud to announce its nVX solution integration with Five9 (Nasdaq: FIVN), a leading provider of cloud contact center software, to better support enterprise users. The powerful integration between TetraVX and Five9 provides enterprises with a complete cloud communications platform across the enterprise, resulting in a seamless experience for employees, agents, and customers. Contact center agents can collaborate with knowledge workers using common address directories, synchronized availability, call states, [...]

TetraVX and Five9 grow strategic partnership with integration of solutions 2018-09-27T09:19:09+00:00

How Global Organizations Leverage Unified Communication and Collaboration Solutions to Streamline Internal Operations

As business operations expand globally, organizations need to upgrade their internal communication and collaboration solutions to support rapid growth. To accommodate new business needs, global organizations frequently tack on new tools as needed. But juggling multiple, disparate tools can quickly overwhelm employees and create internal frustration. In fact, a recent survey revealed one-third of employees are so stressed out by poor workplace communication that they are ready to quit their jobs. Additional research shows workers may even resist using more than one collaboration service because they’re annoyed about having to [...]

How Global Organizations Leverage Unified Communication and Collaboration Solutions to Streamline Internal Operations 2018-09-20T13:23:42+00:00

TetraVX expands product suite with addition of Alertpro365 and added professional services offerings

CHICAGO– September 17, 2018 – TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, announced today its acquisition of Co-Mergent, a leader in Microsoft Intelligent Communications Management and Monitoring services. The acquisition will strengthen TetraVX’s existing product suite by adding AlertPro365, Co-Mergent’s enterprise-class monitoring and analytics platform built for cloud-based Microsoft solutions like TetraVX’s sVX, Skype for Business Online, and Teams. In addition to the expanded expertise around Microsoft products and services, TetraVX will also strengthen its Nectar Professional Service offerings thanks to [...]

TetraVX expands product suite with addition of Alertpro365 and added professional services offerings 2018-09-17T08:09:31+00:00

[Webinar] 3 Reasons to Pair Your Contact Center and UC Solutions

By Peter Milligan, Sr. Product Marketing Manager, Five9 Have you ever called a customer support line, waited forever to talk to an agent and no one ever answers? Or you finally get through to someone who seems entirely lost when it comes to your question and has to put you on never-ending hold to find the answer? Well, this experience rang true for too many of the Association of Mature American Citizens (AMAC) members. AMAC focuses on protecting the interests of America’s seniors. It’s vital that members of the organization [...]

[Webinar] 3 Reasons to Pair Your Contact Center and UC Solutions 2018-09-06T18:54:01+00:00

5 Steps for Crafting an Internal Marketing Campaign for UC Adoption

Businesses around the world are embracing unified communications (UC) – and the ways we communicate at work are quickly changing. A recent survey found that 86% of businesses plan to include video conferencing in their communications stack by 2018. Although UC technology is becoming more common, implementing new technology still presents challenges. Employees often fear that new technology will be too complex or less reliable compared to current tools – even if UC technology can help them accomplish their goals faster and more effectively. For many companies, an internal marketing campaign [...]

5 Steps for Crafting an Internal Marketing Campaign for UC Adoption 2018-08-09T19:04:46+00:00

Decoding Unified Communications: How Small Businesses Can Determine If They Are Due for an Upgrade

With organizations looking to do more with less, small businesses are exploring the different possibilities that come with a more powerful and modern unified communications solution.  When it comes to streamlining and improving communications, there are several options available in the market to fit the needs of businesses from mom-and-pops to the enterprise. For small businesses in particular, there are two big collaboration technologies available to improve productivity and increase workplace collaboration: ●      Unified Communications (UC): Like the name implies, unified communications stacks usually consist of telephony, instant messaging, email [...]

Decoding Unified Communications: How Small Businesses Can Determine If They Are Due for an Upgrade 2018-08-02T20:33:16+00:00

How to Avoid Dysfunction and Improve the Productivity of Your Next Workplace Meeting

From broken projectors to late attendees, there are a lot of ways a meeting can spiral out of control. But meetings don’t have to be so dysfunctional. Simply sending out an agenda or explicitly stating the purpose of the meeting upfront are good strategies for keeping meetings and participants on track. Whether you’re the organizer or a guest, consider implementing the following tools to ensure every meeting produces the results you want. Before the meeting: Effectively plan for maximum productivity Smart planning and clear agendas are keys to efficient meetings. [...]

How to Avoid Dysfunction and Improve the Productivity of Your Next Workplace Meeting 2018-06-28T15:21:29+00:00

The Short and Long Term Value of Adopting a UCaaS Solution

Adopting a Unified-Communications-as-a-Service (UCaaS) system can pay dividends for companies that want to transform the way they communicate and do business. But often, organizations stumble out the gate when it comes to measuring value post-implementation. In any UC deployment, it’s critical CEOs and CFOs define the value and benefits they hope to achieve from the start, and to do so successfully, they need to consider the soft benefits their new solution will bring. This means looking beyond the hard costs of things like servers, equipment and contracts, and instead considering [...]

The Short and Long Term Value of Adopting a UCaaS Solution 2018-06-12T20:54:45+00:00

Why Planning Ahead for Change is Critical for a New UC Deployment

When a large number of employees across multiple departments are expected to immediately adopt new tools offered by a modern UC environment, buy-in can be difficult. Unlike a standard IT project, UC solutions essentially transform how your employees communicate and work together. While these collaboration tools can empower organizations to be more productive, they also require a change communication strategy to guarantee effectiveness. According to Nemertes Research, for example, only 43 percent of organizations felt their efforts to roll out a UC strategy was successful, citing lack of use as [...]

Why Planning Ahead for Change is Critical for a New UC Deployment 2018-05-09T02:06:50+00:00
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