Unified communications endpoints are any device that connects to a network. Depending on the user, the device may be a desktop computer, telephone, laptop, tablet, printer, or mobile phone. Assigning such devices used to be a simple matter. If an employee worked primarily in the office, he received a standard telephone and a desktop computer. Employees who traveled were assigned laptops and cell phones. Today, the lines blur. Even once standard roles have hybridized. For example, an office employee may well still use a desktop computer and a telephone. But he is also [...]
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Mobility is a priority for 71 percent of enterprises, according to Forrester. Mobile devices keep teams connected and make businesses agile and more productive. Nasscom believes that the mobility market will generate $140 billion in annual revenues by 2020. Businesses need to invest in the right tools, to keep their mobile network safe and to figure out how to use mobility to increase productivity. Here are five mobility trends to watch out for: Bring your own device (BYOD) Enterprises let employees use their personal device at work and to connect [...]
Allocating the resources within school budgets requires a careful balancing of prudent resource management against optimizing student success. Fortunately, like a business, a school district can benefit when it follows tried-and-true budget management strategies to manage its money, such as cutting costs and improving productivity. Investment in unified communications as a service (UCaaS) offers every school district the opportunity to achieve both of those business goals through engagement with a single asset. A myriad of school communications needs Keeping school staff, students, parents, and the greater community connected is vital to [...]
Today's emerging "Artificial Intelligence" (AI) technology promises to enhance productivity while cutting the costs of virtually every business process, including communications. "AI" refers to the programming of computers to perform "thinking" functions like reasoning, perception, and learning. "Machine learning" (ML), a type of AI, refers to a computer's capacity to continuously build algorithms that use statistical analysis to predict ever-more-refined outcomes. Applying AI and ML to the communications sector is already generating never-before-imagined opportunities for collaboration as machines and humans engage almost like peers. Rapid Adoption Demonstrates High Value Many [...]
In the ever-growing contact center and customer service industry, it's important to take into consideration the past developments and ponder the direction the industry is heading to in the future. Your firm needs to be ready to integrate cloud technology into your contact center processes. In previous years, consumers viewed call centers as the primary means of handling immediate problems, and this has led to the development of short-term strategies for dealing with customer emergencies as they come up. The strategies were more reactionary than adaptive meaning that they picked up [...]
One of the most effective tools companies can use to transform their business is Unified-Communications-as-a-Service (UCaaS). UCaaS refers to the delivery model through which a variety of collaboration and communication services are outsourced to a third-party provider and accessed using an IP network. UCaaS technologies commonly consist of telephony, online meeting, and video conferencing as well as presence and messaging technology. "Digital Transformation" In a recent article, Forbes outlined the top ten trends for digital transformation going into 2018. Once a previously overlooked buzzword, Forbes states that digital transformation will become [...]
We all hold meetings on a daily basis. Most of which is through conventional means like audio bridge calls. Though voice calls are still the most utilized communication mechanism, the industry is trending rapidly towards video. Remember when two people start talking at the same time on an audio call? Or there is an abrupt silence or a situation where you are trying hard to speak but can't because someone else is talking continuously? This confusion happens because we lose the visual cues that help drive a conversation. To make [...]
The concept of the team collaboration app is simple - a hub through which you can communicate, share documents, and collaborate on different projects. There are many team collaboration apps around, including Asana, Podio, Sack, Igloo, Google's GSuite, and Microsoft 365 just to name a few. You will probably look at features such as ease of use, whether or not an app fits your workflow, and assess how much time your team will save when selecting a collaboration app. However, there are other features you also should take into consideration. Security Collaboration [...]
“If you build it, they will come.” This worked out great in the movie, however not so well in day to day IT. If implementing collaboration solutions were anything like Field of Dreams, end-users would just flock to our solutions immediately, no questions asked. But since this isn’t a cornfield in Iowa, today’s Telecommunications Managers have a much harder job in front of them. Evaluating your end-users and creating user personas is a pivotal part of implementing a successful Unified Communication (UC) solution. Without this, IT departments can find themselves [...]
The Internet of Things, or IoT, is a continuously growing environment made up of connected devices, sensors, and other endpoints. Each device is network enabled and can transmit information to other machines or people which unearths the question, how will IoT impact Unified Communications? Unified Communications has historically provided real-time communications between people allowing them to collaborate efficiently. With the emergence of IoT, we are starting to see the communication streams expand from not just people to people, but into communication between people and machines. Businesses are looking to leverage [...]