Artificial Intelligence and Unified Communications
Today's emerging "Artificial Intelligence" (AI) technology promises to enhance productivity while cutting the costs of virtually every business process, including communications. "AI" refers to the programming of computers to perform "thinking" functions like reasoning, perception, and learning. "Machine learning" (ML), a type of AI, refers to a computer's capacity to continuously build algorithms that use statistical analysis to predict ever-more-refined outcomes. Applying AI and ML to the communications sector is already generating never-before-imagined opportunities for collaboration as machines and humans engage almost like peers. Rapid Adoption Demonstrates High Value Many [...]