The Short and Long Term Value of Adopting a UCaaS Solution

Adopting a Unified-Communications-as-a-Service (UCaaS) system can pay dividends for companies that want to transform the way they communicate and do business. But often, organizations stumble out the gate when it comes to measuring value post-implementation. In any UC deployment, it’s critical CEOs and CFOs define the value and benefits they hope to achieve from the start, and to do so successfully, they need to consider the soft benefits their new solution will bring. This means looking beyond the hard costs of things like servers, equipment and contracts, and instead considering [...]

The Short and Long Term Value of Adopting a UCaaS Solution 2018-06-12T20:54:45+00:00

Why Planning Ahead for Change is Critical for a New UC Deployment

When a large number of employees across multiple departments are expected to immediately adopt new tools offered by a modern UC environment, buy-in can be difficult. Unlike a standard IT project, UC solutions essentially transform how your employees communicate and work together. While these collaboration tools can empower organizations to be more productive, they also require a change communication strategy to guarantee effectiveness. According to Nemertes Research, for example, only 43 percent of organizations felt their efforts to roll out a UC strategy was successful, citing lack of use as [...]

Why Planning Ahead for Change is Critical for a New UC Deployment 2018-05-09T02:06:50+00:00

What We Learned at Enterprise Connect 2018

Just before hitting the show floor to make our debut at Enterprise Connect last month, we promised we’d be starting a clearer conversation about unified communications. While at Enterprise Connect, we began the conversation by surveying attendees about their experience with UC deployments and maintenance, gaining insight into everything from adoption rates to the barriers keeping companies from adopting full-cloud solutions. Now that we’ve had a chance to reflect on the results, we want to present and breakdown what we see as some truly interesting data points – many of [...]

What We Learned at Enterprise Connect 2018 2018-05-01T16:53:04+00:00

Speech Technologies in Unified Communications and Collaboration

Unified Communications and Collaboration describes the integration of voicemail, e-mail, SMS, VoIP and other forms of communication to allow each person within a company to communicate with the method most familiar or convenient to them. Advances in speech recognition and voice analytics technology mean that they can now be integrated into the UC&C stack. Before a company chooses a specific solution to satisfy its use cases, it is important that it understand each of the speech technologies now available, how they work and how they might integrate for maximum benefit. [...]

Speech Technologies in Unified Communications and Collaboration 2018-04-23T18:11:32+00:00

TetraVX Brings Clarity to Unified Communications at Enterprise Connect

The unified communications space can be noisy. This year at Enterprise Connect, we’re looking to start a clearer conversation. TetraVX makes its debut at this year’s conference in Orlando, where we’re excited to introduce ourselves and our innovative trio of what we firmly believe are the best-in-class UC solutions today. Our cloud-based, vendor-agnostic products are sharply focused on making sure organizations can communicate as effortlessly as possible. And, most importantly, we’re very much looking forward to putting a face to our name at Enterprise Connect, as our solutions are as [...]

TetraVX Brings Clarity to Unified Communications at Enterprise Connect 2018-03-09T15:53:59+00:00

The State of E911 in VoIP Services

Emergency services are important for any phone service to have ready at all times. If you use a voice-over-Internet-protocol (VoIP) service, it is easy to assume or take for granted that you have an adequate service in place. It might surprise you to know this may not be the case, but there are steps you can take to ensure your organization is prepared if a 911 call is ever needed. What is E911? Traditional 911 services were established with hard-lined telephones in mind. Service providers were able to keep track [...]

The State of E911 in VoIP Services 2018-01-31T20:02:10+00:00

Cisco Vs. Microsoft: An Enterprise Connect Webinar Review

The two giants in unified communications technology, Cisco and Microsoft, are both looking to their clouds for future Unified Communications (UC) deployments, particularly in the team collaboration area. As detailed in a recent Enterprise Connect webinar, "Cisco vs. Microsoft: Customizing Your Cloud UC Deployment," sponsored by TetraVX, both companies still have on-premises roadmaps, but they are pinning the future and major products in the cloud. Microsoft announced that Teams, their replacement for Skype for Business, will only be available in their Office 365 cloud. Cisco has indicated that Spark, which [...]

Cisco Vs. Microsoft: An Enterprise Connect Webinar Review 2018-01-15T16:59:10+00:00

Netrix, LLC Announces New Brand TetraVX, A Unified Communications Provider

January 8th, 2018 – Chicago – Netrix, LLC announced today its fast-growing cloud communications practice will now be focused independently under a new brand name, TetraVX.  TetraVX will operate autonomously from Netrix, LLC and will focus on delivering best-in-class cloud communications (UC) solutions. TetraVX will consist of a team of dedicated employees working across North America, Asia, and Europe. The brand will be led by a three-person operating committee consisting of: Samir Patel - Partner and Director of Unified Communications at Netrix, LLC for four years, Samir has over a decade of experience in the unified communications industry and will be leading delivery and development for [...]

Netrix, LLC Announces New Brand TetraVX, A Unified Communications Provider 2018-01-09T00:23:39+00:00

How to Determine the Right UC Endpoint for Your Employee?

Unified communications endpoints are any device that connects to a network. Depending on the user, the device may be a desktop computer, telephone, laptop, tablet, printer, or mobile phone. Assigning such devices used to be a simple matter. If an employee worked primarily in the office, he received a standard telephone and a desktop computer. Employees who traveled were assigned laptops and cell phones. Today, the lines blur. Even once standard roles have hybridized. For example, an office employee may well still use a desktop computer and a telephone. But he is also [...]

How to Determine the Right UC Endpoint for Your Employee? 2017-12-04T21:33:59+00:00

The Immediate Future of Mobile Enterprise

Mobility is a priority for 71 percent of enterprises, according to Forrester. Mobile devices keep teams connected and make businesses agile and more productive. Nasscom believes that the mobility market will generate $140 billion in annual revenues by 2020. Businesses need to invest in the right tools, to keep their mobile network safe and to figure out how to use mobility to increase productivity. Here are five mobility trends to watch out for: Bring your own device (BYOD) Enterprises let employees use their personal device at work and to connect [...]

The Immediate Future of Mobile Enterprise 2017-11-14T22:09:30+00:00
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