Cisco Vs. Microsoft: An Enterprise Connect Webinar Review

The two giants in unified communications technology, Cisco and Microsoft, are both looking to their clouds for future Unified Communications (UC) deployments, particularly in the team collaboration area. As detailed in a recent Enterprise Connect webinar, "Cisco vs. Microsoft: Customizing Your Cloud UC Deployment," sponsored by TetraVX, both companies still have on-premises roadmaps, but they are pinning the future and major products in the cloud. Microsoft announced that Teams, their replacement for Skype for Business, will only be available in their Office 365 cloud. Cisco has indicated that Spark, which [...]

Cisco Vs. Microsoft: An Enterprise Connect Webinar Review 2018-01-15T16:59:10+00:00

Netrix, LLC Announces New Brand TetraVX, A Unified Communications Provider

January 8th, 2018 – Chicago – Netrix, LLC announced today its fast-growing cloud communications practice will now be focused independently under a new brand name, TetraVX.  TetraVX will operate autonomously from Netrix, LLC and will focus on delivering best-in-class cloud communications (UC) solutions. TetraVX will consist of a team of dedicated employees working across North America, Asia, and Europe. The brand will be led by a three-person operating committee consisting of: Samir Patel - Partner and Director of Unified Communications at Netrix, LLC for four years, Samir has over a decade of experience in the unified communications industry and will be leading delivery and development for [...]

Netrix, LLC Announces New Brand TetraVX, A Unified Communications Provider 2018-01-09T00:23:39+00:00

How to Determine the Right UC Endpoint for Your Employee?

Unified communications endpoints are any device that connects to a network. Depending on the user, the device may be a desktop computer, telephone, laptop, tablet, printer, or mobile phone. Assigning such devices used to be a simple matter. If an employee worked primarily in the office, he received a standard telephone and a desktop computer. Employees who traveled were assigned laptops and cell phones. Today, the lines blur. Even once standard roles have hybridized. For example, an office employee may well still use a desktop computer and a telephone. But he is also [...]

How to Determine the Right UC Endpoint for Your Employee? 2017-12-04T21:33:59+00:00

The Immediate Future of Mobile Enterprise

Mobility is a priority for 71 percent of enterprises, according to Forrester. Mobile devices keep teams connected and make businesses agile and more productive. Nasscom believes that the mobility market will generate $140 billion in annual revenues by 2020. Businesses need to invest in the right tools, to keep their mobile network safe and to figure out how to use mobility to increase productivity. Here are five mobility trends to watch out for: Bring your own device (BYOD) Enterprises let employees use their personal device at work and to connect [...]

The Immediate Future of Mobile Enterprise 2017-11-14T22:09:30+00:00

How Unified Communications Improve School District Budget

Allocating the resources within school budgets requires a careful balancing of prudent resource management against optimizing student success. Fortunately, like a business, a school district can benefit when it follows tried-and-true budget management strategies to manage its money, such as cutting costs and improving productivity. Investment in unified communications as a service (UCaaS) offers every school district the opportunity to achieve both of those business goals through engagement with a single asset. A myriad of school communications needs Keeping school staff, students, parents, and the greater community connected is vital to [...]

How Unified Communications Improve School District Budget 2017-11-13T15:18:31+00:00

Artificial Intelligence and Unified Communications

Today's emerging "Artificial Intelligence" (AI) technology promises to enhance productivity while cutting the costs of virtually every business process, including communications. "AI" refers to the programming of computers to perform "thinking" functions like reasoning, perception, and learning. "Machine learning" (ML), a type of AI, refers to a computer's capacity to continuously build algorithms that use statistical analysis to predict ever-more-refined outcomes. Applying AI and ML to the communications sector is already generating never-before-imagined opportunities for collaboration as machines and humans engage almost like peers. Rapid Adoption Demonstrates High Value Many [...]

Artificial Intelligence and Unified Communications 2017-11-08T16:27:45+00:00

The Future Horizons of Contact Center Technology

In the ever-growing contact center and customer service industry, it's important to take into consideration the past developments and ponder the direction the industry is heading to in the future. Your firm needs to be ready to integrate cloud technology into your contact center processes. In previous years, consumers viewed call centers as the primary means of handling immediate problems, and this has led to the development of short-term strategies for dealing with customer emergencies as they come up. The strategies were more reactionary than adaptive meaning that they picked up [...]

The Future Horizons of Contact Center Technology 2017-10-27T20:29:43+00:00

UCaaS Becomes Crucial for Digital Transformation

One of the most effective tools companies can use to transform their business is Unified-Communications-as-a-Service (UCaaS). UCaaS refers to the delivery model through which a variety of collaboration and communication services are outsourced to a third-party provider and accessed using an IP network. UCaaS technologies commonly consist of telephony, online meeting, and video conferencing as well as presence and messaging technology. "Digital Transformation" In a recent article, Forbes outlined the top ten trends for digital transformation going into 2018. Once a previously overlooked buzzword, Forbes states that digital transformation will become [...]

UCaaS Becomes Crucial for Digital Transformation 2017-10-13T19:33:22+00:00

Is Video the New Voice?

We all hold meetings on a daily basis. Most of which is through conventional means like audio bridge calls. Though voice calls are still the most utilized communication mechanism, the industry is trending rapidly towards video. Remember when two people start talking at the same time on an audio call? Or there is an abrupt silence or a situation where you are trying hard to speak but can't because someone else is talking continuously? This confusion happens because we lose the visual cues that help drive a conversation. To make [...]

Is Video the New Voice? 2017-09-21T18:34:45+00:00

Five Essentials of Team Collaboration Apps

The concept of the team collaboration app is simple - a hub through which you can communicate, share documents, and collaborate on different projects. There are many team collaboration apps around, including Asana, Podio, Sack, Igloo, Google's GSuite, and Microsoft 365 just to name a few. You will probably look at features such as ease of use, whether or not an app fits your workflow, and assess how much time your team will save when selecting a collaboration app. However, there are other features you also should take into consideration. Security Collaboration [...]

Five Essentials of Team Collaboration Apps 2017-09-19T20:58:04+00:00
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