Decoding Unified Communications: How Small Businesses Can Determine If They Are Due for an Upgrade

With organizations looking to do more with less, small businesses are exploring the different possibilities that come with a more powerful and modern unified communications solution.  When it comes to streamlining and improving communications, there are several options available in the market to fit the needs of businesses from mom-and-pops to the enterprise. For small businesses in particular, there are two big collaboration technologies available to improve productivity and increase workplace collaboration: ●      Unified Communications (UC): Like the name implies, unified communications stacks usually consist of telephony, instant messaging, email [...]

Decoding Unified Communications: How Small Businesses Can Determine If They Are Due for an Upgrade 2018-08-02T20:33:16+00:00

The Short and Long Term Value of Adopting a UCaaS Solution

Adopting a Unified-Communications-as-a-Service (UCaaS) system can pay dividends for companies that want to transform the way they communicate and do business. But often, organizations stumble out the gate when it comes to measuring value post-implementation. In any UC deployment, it’s critical CEOs and CFOs define the value and benefits they hope to achieve from the start, and to do so successfully, they need to consider the soft benefits their new solution will bring. This means looking beyond the hard costs of things like servers, equipment and contracts, and instead considering [...]

The Short and Long Term Value of Adopting a UCaaS Solution 2018-06-12T20:54:45+00:00

Speech Technologies in Unified Communications and Collaboration

Unified Communications and Collaboration describes the integration of voicemail, e-mail, SMS, VoIP and other forms of communication to allow each person within a company to communicate with the method most familiar or convenient to them. Advances in speech recognition and voice analytics technology mean that they can now be integrated into the UC&C stack. Before a company chooses a specific solution to satisfy its use cases, it is important that it understand each of the speech technologies now available, how they work and how they might integrate for maximum benefit. [...]

Speech Technologies in Unified Communications and Collaboration 2018-04-23T18:11:32+00:00

The State of E911 in VoIP Services

Emergency services are important for any phone service to have ready at all times. If you use a voice-over-Internet-protocol (VoIP) service, it is easy to assume or take for granted that you have an adequate service in place. It might surprise you to know this may not be the case, but there are steps you can take to ensure your organization is prepared if a 911 call is ever needed. What is E911? Traditional 911 services were established with hard-lined telephones in mind. Service providers were able to keep track [...]

The State of E911 in VoIP Services 2018-01-31T20:02:10+00:00

How Unified Communications Improve School District Budget

Allocating the resources within school budgets requires a careful balancing of prudent resource management against optimizing student success. Fortunately, like a business, a school district can benefit when it follows tried-and-true budget management strategies to manage its money, such as cutting costs and improving productivity. Investment in unified communications as a service (UCaaS) offers every school district the opportunity to achieve both of those business goals through engagement with a single asset. A myriad of school communications needs Keeping school staff, students, parents, and the greater community connected is vital to [...]

How Unified Communications Improve School District Budget 2017-11-13T15:18:31+00:00