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Sean Kendall, Director of Customer Experience, Joins the List of 2018 ICMI Movers & Shakers

Throughout the 3 days of ICMI Contact Center Demo, thousands of customer service and contact center professionals will come together to share ideas, best practices, and strategies with the goal of improving operational efficiencies and customer service within their organizations. Attendees will have the chance to attend half-day hands-on workshops, exclusive tours of local contact centers and organizations that exemplify customer experience excellence, 60-minute main sessions, panel discussions, case studies, and inspiring keynote presentations. This year, ICMI launched the First Annual ICMI Movers and Shakers list, highlighting emerging leaders and [...]

Sean Kendall, Director of Customer Experience, Joins the List of 2018 ICMI Movers & Shakers 2018-10-09T10:17:59-06:00

[Webinar] 3 Reasons to Pair Your Contact Center and UC Solutions

By Peter Milligan, Sr. Product Marketing Manager, Five9 Have you ever called a customer support line, waited forever to talk to an agent and no one ever answers? Or you finally get through to someone who seems entirely lost when it comes to your question and has to put you on never-ending hold to find the answer? Well, this experience rang true for too many of the Association of Mature American Citizens (AMAC) members. AMAC focuses on protecting the interests of America’s seniors. It’s vital that members of the organization [...]

[Webinar] 3 Reasons to Pair Your Contact Center and UC Solutions 2018-09-06T18:54:01-06:00

The Future Horizons of Contact Center Technology

In the ever-growing contact center and customer service industry, it's important to take into consideration the past developments and ponder the direction the industry is heading to in the future. Your firm needs to be ready to integrate cloud technology into your contact center processes. In previous years, consumers viewed call centers as the primary means of handling immediate problems, and this has led to the development of short-term strategies for dealing with customer emergencies as they come up. The strategies were more reactionary than adaptive meaning that they picked up [...]

The Future Horizons of Contact Center Technology 2017-10-27T20:29:43-06:00