Why Planning Ahead for Change is Critical for a New UC Deployment

When a large number of employees across multiple departments are expected to immediately adopt new tools offered by a modern UC environment, buy-in can be difficult. Unlike a standard IT project, UC solutions essentially transform how your employees communicate and work together. While these collaboration tools can empower organizations to be more productive, they also require a change communication strategy to guarantee effectiveness. According to Nemertes Research, for example, only 43 percent of organizations felt their efforts to roll out a UC strategy was successful, citing lack of use as [...]

Why Planning Ahead for Change is Critical for a New UC Deployment 2018-05-09T02:06:50+00:00

User Adoption: The First and Final Step to a Successful UC Solution

“If you build it, they will come.” This worked out great in the movie, however not so well in day to day IT. If implementing collaboration solutions were anything like Field of Dreams, end-users would just flock to our solutions immediately, no questions asked. But since this isn’t a cornfield in Iowa, today’s Telecommunications Managers have a much harder job in front of them. Evaluating your end-users and creating user personas is a pivotal part of implementing a successful Unified Communication (UC) solution. Without this, IT departments can find themselves [...]

User Adoption: The First and Final Step to a Successful UC Solution 2017-09-13T18:31:08+00:00