User Adoption: The First and Final Step to a Successful UC Solution

“If you build it, they will come.” This worked out great in the movie, however not so well in day to day IT. If implementing collaboration solutions were anything like Field of Dreams, end-users would just flock to our solutions immediately, no questions asked. But since this isn’t a cornfield in Iowa, today’s Telecommunications Managers have a much harder job in front of them. Evaluating your end-users and creating user personas is a pivotal part of implementing a successful Unified Communication (UC) solution. Without this, IT departments can find themselves facing a handful of issues. Two of the biggest being [...]

User Adoption: The First and Final Step to a Successful UC Solution 2017-09-13T18:31:08+00:00