Throughout the 3 days of ICMI Contact Center Demo, thousands of customer service and contact center professionals will come together to share ideas, best practices, and strategies with the goal of improving operational efficiencies and customer service within their organizations. Attendees will have the chance to attend half-day hands-on workshops, exclusive tours of local contact centers and organizations that exemplify customer experience excellence, 60-minute main sessions, panel discussions, case studies, and inspiring keynote presentations.
This year, ICMI launched the First Annual ICMI Movers and Shakers list, highlighting emerging leaders and innovators in the customer experience and contact center space. This recognition shines a light on the hardworking, creative individuals who are inspiring excellence, motivating their peers, and shaping the future of customer service.
“The Movers & Shakers list was created to recognize those in the industry that are going above and beyond to improve customer experience,” said Erica Marois, Content Manager, ICMI. “Throughout the year, these honorees work tirelessly to ensure that their customers are put first, and we are thrilled to highlight their hard work and commitment to customer service excellence.”
After an extensive review of nominees across six unique categories, Sean Kendall, Director of Customer Experience at TetraVX was announced as an honoree of the Customer Experience Leaders award on the ICMI Customer Experience Movers & Shakers list.
This category recognizes customer experience professionals who have contributed to the overall success of their contact center and their business, and who have either successfully overcome a challenge in the last year and/or initiated a new project that launched successfully.
“At TetraVX, our primary mission is to help our customers engage. This honor is proof we’re not only recommending approaches to enhance workplace effectiveness and client satisfaction but actually living it,” said Kendall. “I’m proud to be recognized for an award I very much believe in, and even prouder knowing my own team is feeling the positive effects of our customer’s journey.”
Sean and his fellow honorees will be celebrated at the ICMI Contact Center Demo Rockstar Party, taking place November 13, 2018. To register for ICMI Contact Center Demo 2018, please visit: icmi.com/Contact-Center-Demo-Conference
To learn more about the ICMI Customer Experience Movers & Shakers list, please visit: ubm.io/2018-MoversShakers