UCaaS for Government Agencies
Government agencies have historically resorted to using outdated technology to maintain the tight budgets they are given. With mandated reforms in the works, it can be difficult to balance keeping up with modern technology frameworks while maintaining tight budgets. If you work with a government agency, you will want to look for any opportunity you can find to reach the best of both worlds. One easy target to aim for is replacing an old telecommunications structure with Unified Communications as a Service.
UCaaS is provided as a cloud service. This means maintenance and overhead are handled by the experts providing the service, which keeps the time spent resolving issues to a minimum. These services offer a predictable recurring bill based on the number of users covered by the plan, meaning you never need to pay for more than the service you use. Vendors will also usually offer the option to scale up and down to accommodate a changing number of users, giving you a stronger ability to use only what you need.
As unified communication, this means that a single provider is behind all aspects of the communication infrastructure. Avoiding separate providers for different services helps to keep costs down as well making it simple to track expenses with a small number of bills.
Cloud-based services can be integrated in a flexible way rather than requiring full migration all at once. If a full migration would cause too much hassle or downtime for your agency, you can make a partial migration plan, such as one department at a time, to keep your downtime to a minimum.
Advanced Communication Features
More and more new methods of telecommunication are becoming popular and even necessary as time progresses. UCaaS integrates multiple tools, such as email, chat rooms, voice mail, call control and conferencing, in a consistent interface. This improves productivity by allowing employees to collaborate with each other with whatever methods they prefer, even using different methods than each other. It also means they can discover new tools to improve their workflow easily.
A cloud-based solution works equally well no matter where the end users are physically located. Your employees will be able to use any device they are comfortable with and receive the same service, and they can continue their workflow uninterrupted even when they are traveling.
Security is an even more serious concern for a government agency than for any other organization. UCaaS lends itself well to security concerns because of the low amount of data it stores in the cloud servers. A typical solution stores voice mail messages and phone numbers, each of which is easy to delete. Many companies intending to work with government agencies will also ensure their solution holds up to the Federal Risk and Authorization Management Program and will even go above and beyond its regulations.
For important data which is stored in the cloud, disaster recovery becomes a simple process. Vendors plan redundancy in case of system failure, including failure by natural disaster, and can recover data in case of human error.
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What Clients Say
We knew we wanted to migrate our collaboration to the cloud, but our challenge was a unique environment that could not simply be ripped out and completely replaced. At the same time, we didn’t want a long, drawn-out project. TetraVX delivered us a customized solution that was perfect for our employees just one week after signature.