Boost your customer experience and agent efficiency with a cloud-based solution that orchestrates customer interactions across all channels, presenting them in a single user interface.
Easily manage inbound and outbound customer communications using a variety of traditional and digital channels.
Not sure you’re ready to take them all on at once? Because we built our platform with stand alone modules, you can add channels and functionality as your business needs arise.
As customers jump between channels and agents, they expect a fully connected process. By bringing together your company’s key data sources and all customer interactions, we can route customers in a way that delivers real continuity and personalization
Waiting for agent availability is frustrating. Reduce abandoned calls by allowing your customer’s to request a callback from both your voice and digital channels without losing their place in line.
Customer's receive a voice call immediately once the next agent is available
Allow customer's to schedule their callback for a future date and time
Our Voice of the Customer (VoC) features allow the capture, storage, and analysis of customer satisfaction feedback.
Identify a customer's experience using a combination of agent scoring and AI-based analysis
Collect real-time cusotmer feedback by automatically triggering surveys via voice, SMS, and chat channels
Eliminate busy tones, voicemails, and disconnected calls from agent’s daily activity allowing them to focus more time on helping customers and closing deals
Before a call is launched, agents are prompted with relevant customer data and the call is triggered manually
Automate a high volume of concurrent outbound calls, dialing and connecting agents automatically
Allow agents to manage concurrent customer interactions, across all channels, in a single application
Give managers complete control over day-to-day activites, enabling them with real-time queue information across all channels, service level performance, and the current status of each agent
Interested in learning more about how to support your contact center agents and deliver a better customer experience? Contact us today.