Best-in-Class Call Center Software From Five9
TetraVX has partnered with Five9 to provide a “best-of-breed” enterprise-class cloud solution for contact center and PBX/UC. The powerful integration provides enterprises with a complete cloud communications platform across the enterprise, resulting in a seamless experience for employees, agents, and customers.
Five9’s Technology
Five9 provides the cloud software to enable contact centers of every size to create powerful customer connections. Five9 multichannel contact center applications
enable agents to move seamlessly between social media, mobile care, live chat, email and voice calls. With the power of the cloud, Five9 customers are able to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Powerful Integrations
The powerful integration between Five9 and TetraVX provides enterprises with a complete cloud communications platform across the enterprise, resulting in a seamless experience for employees, agents, and customers. Thanks to redundant connectivity and unified networking between TetraVX and Five9 Data Centers, users can avoid additional calling costs or long distance fees between your Call Center and VoIP users. Five9 agents can collaborate seamlessly with knowledge workers using common address directories, synchronized availability, call states, and telephony integration.
A redundant Five9 Cloud Contact Center solution providing the following:
- Inbound/Outbound Agent Licenses (ACD & Dialer & Softphone)
- Five9 VCC Seat count is based on concurrent agent/month
- Administrator & Supervisor Licenses
- Call Recording
- Five9 Quality Monitoring (supervisors can monitor calls, whisper coach, barge-in all in Real-time)
- IVR & Call Prompting
- Centralized Reporting
- Telecom Coordination
- Inbound & Outbound Long-Distance Rates
- Enterprise Implementation
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What Clients Say
We knew we wanted to migrate our collaboration to the cloud, but our challenge was a unique environment that could not simply be ripped out and completely replaced. At the same time, we didn’t want a long, drawn-out project. TetraVX delivered us a customized solution that was perfect for our employees just one week after signature.