Modernizing your business phone system
The days of your phone system being simply about dial tone are far behind us. Today’s modern business requires a tool that can empower your operations and bring your teams together.
Modernizing your business phone system
The days of your phone system being simply about dial tone are far behind us. Today’s modern business requires a tool that can empower your operations and bring your teams together.
Enable your users to work how they want to, from where they want to with the flexibility to pick the endpoint that works for them
Our phone system works with most standard SIP devices
No matter where you are, your phone is just a web browser away
Take your business phone system wherever you are. With robust functionality available directly via your smartphone, your ‘constantly on the go’ workforce will never skip a beat.
Increase productivity with CRM Call Pop
Associate your incoming calls with your CRM data quickly and easily. With the ability to show CRM records using caller IDs, your employees won’t skip a beat during their customer interactions, providing a better, and more consistent, customer experience.
Communications that go beyond voice
Today’s modern phone system is about more than just voice. With SMS and chat capabilities, your phone system becomes a true unification of our communications.
Stay up to date with the preferred communication channels of today with the ability to message directly with a 10-digit cellphone number
Bring your team together with chat available via both the mobile application and web broswer
Simplify the management of your unified communications platform with quick add, bulk import/export, single-sign on, and provisioning via LDAP
Granularly control the roles and permissions of your user base, granting features to the appropriate users and controling the security of your overall organization
Gain complete visibility into your organization's data usage with granular call detail records and summary reports
Ad-hoc or scheduled, multi-party audio conferencing
A light on an IP phone which tells you whether another extension is busy or not
Identify individual numbers that can be blacklisted from calling your organization
Stand and enhanced call control features allow users to manage their active calls effectively
Data records that provide the details of telephone calls and text messages
Forward voice calls with five different forwarding types
Users can view the historical records of their call activity
Allow manangement to barge, whisper, or silent monitor calls
Hold a line on one IP phone and retrieve it on another
Present customer information to your users when an inbound call occurs by data dipping against your own data sources
Place incoming calls in line to be answered while extension users are busy with other calls
Record calls automatically or on-demand and store those recordings for playback later on
Call back any number from your call logs
Route calls based on pre-established rules and criteria like business hours
Receive a notification of additional inbound calls while engaged in another
Identify caller by name and number
Block your Caller ID for outgoing calls
Message with internal employees directly from the web-based portal
Create personal voicemail greetings and toggle between multiple greetings
Browse through and call any internal contacts from the corporate directory
Manually create personal contacts or sync your personal Outlook contacts
Prevent calls coming to an extension
E911 provides a more accurate location of the IP phone based on a predefined Emergency Location ID Number (ELIN)
Answer and distribute incoming calls using an auto-attendant
Send 1 to 1, or 1 to many, intercom messages using analogue devices or IP phones
Custom music per extension can play when a call is placed on hold
See whether users are available, on a call, or offline via the Presence icon
Ring multiple extensions on an inbound call by selecting from five different ring strategies
Users can manage multiple calls directly from their desktop
Map a single extension on multiple devices
In addition to ringing the extension, up to 4 additional numbers can be defined to ring at the same time
Send and receive faxes using your same 10-digit phone number
Send and receive text messages using your same 10-digit phone number and manage those texts using the web-based portal
Pre-programm phone numbers to a physical button on an IP phone, allowing users to dial the number with one touch
Users can access their softphone, chat, text, user settings, voicemail, and more all via their web browser
Have voicemails sent to a users email via either an audio file or written transcription
*Device dependent
Interested in learning more about nVX for back-office users? Contact us today and we can have you up and running as quickly as 7-days.