UC Managed Services
Technology systems are always running, even when you’re not there to monitor them. So how can you ensure yours never fail? TetraVX UC Managed Services takes the headache out of running your Unified Communications infrastructure. The multidisciplinary TetraVX Managed Services team can augment your internal IT staff.
Monitoring services are a key part of the TetraVX UC Managed Service offering. Like an insurance policy for your Unified Communications, you can be assured knowing that our team is always keeping a close watch on your systems. By employing managed IT services, TetraVX will alert you directly in the event of network or systems failures and we will communicate the actions we are taking to resolve those issues, ensuring increased UC services uptime.
Industry Leading ITSM
TetraVX Managed Services utilizes the industry leading ITSM (IT Service Management) – more commonly known as ITIL standards to deliver predictable and superior services. Components include: Incident, Problem, Change, Service Request, Release, Asset & Configuration, Capacity & Performance, Disaster Recovery/Business Continuity Management.
Ensuring Quality of Service
The true value of TetraVX’s Network Analysis & Remediation service is the in-depth report developed on how the actual packets of a conversation are being handled on the network and inform you exactly how the network treats an individual user’s conversation. This report provides visibility into the true end-user experience and proactively identifies the source of any potential performance problems before you implement a UC solution.
Four Key Values
While services required by each client is unique, we ensure that by operating under four key values, we can maintain the highest standards. These principles drive innovation and allow improvements to be implemented. Encouraging these behaviors is crucial to improving our practice.
1. Client advocacy: Each team member owns the tech issue and is expected to see the resolution of that issue through
2. Speed and quality: We deliver quickly but with quality
3. Employee engagement and ownership: Team members work proactively in a partnership approach
4. Service value – We measure metrics for the services and outcomes we deliver to help prioritize and improve against performance targets
The Netrix Managed Services team values transparency, always focusing on improvement efforts, and even sharing performance metrics with clients to track progress on our various service offerings. As incidents are worked to resolution, the client also has full visibility into how things are progressing.
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What Clients Say
We knew we wanted to migrate our collaboration to the cloud, but our challenge was a unique environment that could not simply be ripped out and completely replaced. At the same time, we didn’t want a long, drawn-out project. TetraVX delivered us a customized solution that was perfect for our employees just one week after signature.