When it comes to planning for a new unified communication investment, there’s more you need to take into account than just how to leverage your pre-existing infrastructure. By understanding the capabilities that end-users want and need, organizations can also seize opportunities to avoid potential cost inefficiencies. For this reason, TetraVX completes a full end-user analysis when selecting the unified communications solution right for you.
Technology products don’t matter to the end user, capabilities and ease of use do. TetraVX uses end-user analytics to create the right architecture for your team. By creating use cases for each type of employee, TetraVX can narrow down the features and tools needed per user to find potential cost efficiencies and increase end-user adoption.
We know many users are in different stages of their technology adoption journey and some may look negatively at changes that impact their day to day processes. As you transition users to new solutions or expand their capabilities, TetraVX helps proactively communicate what to expect and why by providing the support of a consistent cadence of communications that the client can deploy.
End-user training is one of the most important factors in gaining adoption of new technologies. Manufacturer training documentation is cumbersome and confusing for most end users. We create customized training content to provide simple step-by-step processes focused on exactly what your end users need to know. We can additionally provide on-site training for your whole team.
Your technology improvements are critical to your business staying ahead. The data we gather on end-user experiences is essential to transforming your culture, processes, and client experience. Get the right architecture and use cases aligned with your business requirements and make sure you’re generating the most positive impact on your unified communications investment.
End-user training is one of the most important factors in gaining adoption of new technologies. Manufacturer training documentation is cumbersome and confusing for most end users. We provide awareness and training content to communicate simple step-by-step processes focused on exactly what your end users need to know.
TetraVX provides templated email messaging, digital assets, and reference training guides designed to articulate what change is coming when it is coming, and how it will positively affect workflow. The purpose of our change communication program is to assist with user adoption and technology consumption.
We also offer customized communications material that can be added on to any service contract as a one time set up fee. Types of assets developed include, but is not limited to customized email communications, custom posters, custom how-to videos, onsite and/or virtual training. Each of these assets is developed using your deployed Unified Communications solution with your end-user personas driving messaging.
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What Clients Say
We knew we wanted to migrate our collaboration to the cloud, but our challenge was a unique environment that could not simply be ripped out and completely replaced. At the same time, we didn’t want a long, drawn-out project. TetraVX delivered us a customized solution that was perfect for our employees just one week after signature.